1. What are the requirements for renting a car?
To rent a car, you need to be at least 21 years old (age requirements may vary by vehicle category), have a valid driver’s license, and a credit card in your name. International renters must also present a passport and may need an International Driving Permit (IDP).
2. What is included in the rental price?
The rental price typically includes standard insurance coverage, unlimited mileage, and basic amenities. Additional services such as GPS, child seats, or additional insurance options may incur extra charges.
3. Can I pick up and drop off the car at different locations?
Yes, we offer the flexibility of picking up and dropping off the car at different locations, including airports. Please inform us of your preferred locations in advance, as additional fees may apply.
4. What should I do if I have a breakdown or accident?
If you experience a breakdown or accident, contact us immediately using the emergency contact number provided in your rental agreement. We will guide you through the necessary steps and arrange for assistance or a replacement vehicle if needed.
5. Is there a mileage limit on rentals?
Most of our rentals come with unlimited mileage. However, specific vehicle categories or promotional offers may have mileage limits. Please check the terms and conditions for your rental or contact us for details.
6. What is the fuel policy?
Our standard fuel policy is to provide the car with a full tank of fuel and request that you return it with a full tank. If the car is returned with less fuel, a refueling charge will apply.
7. Can I extend my rental period?
Yes, you can extend your rental period. Contact us as soon as possible to arrange the extension and check availability. Additional charges will apply based on the extended rental period.
8. What happens if I return the car late?
Late returns may incur additional charges based on our daily rental rates. To avoid extra fees, please inform us in advance if you anticipate a late return and arrange for an extension if needed.
9. Are there any additional fees I should be aware of?
Additional fees may apply for services such as additional drivers, young driver surcharges, or extra equipment like GPS units. Please review your rental agreement or contact us for a detailed breakdown of potential additional costs.
10. Can I cancel my reservation?
Yes, you can cancel your reservation. Cancellation policies may vary based on the rental period and booking terms. Please review the cancellation policy at the time of booking or contact us for specific details.
11. Can I pick up and drop off the car at the airport?
Yes, we offer convenient pick-up and drop-off services at major airports. Please specify your airport location when booking or contact us directly to arrange for a smooth and hassle-free airport transfer. Additional fees may apply for airport services.
